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FAQ


🔹 What is VXG?

VXG is a white-label, self-hosted Cloud Video Management System (VMS) built for OEMs, security companies, technology providers, and enterprise customers. The platform enables real-time video ingestion, search, analytics, and AI-powered monitoring across hybrid, cloud, and edge environments. The core product is a white-label, self-hosted and GenAI-powered Cloud VMS platform.


🔹What makes VXG different from other VMS platforms?

  • GenAI-powered natural language search & smart analytics

  • Fully white-label and customizable interface

  • Self-hosted and deployable in any environment (cloud or on-prem)

  • Open API-first architecture for seamless integrations

  • Multi-tenant and scalable by design


🔹 What are the main components of VXG?

  • Cloud Services – micro-services that manage video streaming, recording, and processing

  • Web Clients – Web-based platforms for video access and control

  • Mobile Apps – iOS and Android apps for video access and control

  • Uplink Modules - modules for IP cameras, routers and IoT devices that connect cameras to Cloud Services


🔹 How is VXG deployed?

VXG can be deployed in:

  • Public cloud (e.g., AWS)

  • Private cloud

  • On-premises infrastructure


🔹 What are the running costs associated with VXG?

Costs depend on:

  • Number of connected cameras

  • Storage needs (cloud vs local)

  • AI analytics needs
    (Custom quotes are usually required.)


🔹 What kind of cameras are supported?

Any ONVIF-compliant cameras (20,000+ supported models)


🔹 How can I connect cameras to VXG?

VXG supports three main methods for connecting cameras:

1. Camera to Cloud (Firmware Plug-in)

VXG provides camera firmware plug-ins (developed with major manufacturers) that can be installed directly on compatible cameras. This makes the connection fully plug-and-play, with no need for port forwarding or additional hardware.

  • Ideal for easy deployment

  • Source code is open for new camera integrations

  • No network configuration required

2. Cloud Gateway

This is a software bridge that connects cameras to VXG Cloud VMS from a local network. It provides:

  • Remote access to camera settings and Web UI

  • Integration with edge storage

  • Optional Cloud NVR module for local video recording

  • Compatible with any standard ONVIF or RTSP camera

3. Direct ONVIF Connection

VXG can directly connect to any ONVIF or RTSP camera using its public IP address or domain name.

  • Requires public access or appropriate network setup

  • Useful for remote or static IP-based configurations


🔹 Does VXG support AI and video analytics?

Yes. VXG offers AI integration for:

  • Generative AI - natural language Alerts and Search

  • Facial recognition

  • Custom analytics via third-party AI engines


🔹What are the GenAI capabilities in VXG?

  • Context-Aware Alerts: Proactively detect and flag unusual activity

  • Natural Language Search: Search video using conversational queries (e.g., “Show me people entering after hours”)


🔹How is GenAI deployed and kept secure?

  • Runs within the customer's AWS environment via AWS Bedrock

  • No customer data leaves the customer’s cloud

  • All prompts and outputs are encrypted and stored internally


🔹Does VXG support cloud AI engines like Amazon Rekognition? 

Yes. VXG supports cloud-based analytics using Amazon Rekognition and other AI services for advanced video analytics, including object detection, facial recognition, and more. VXG’s AI integration sends video frames for processing and logs results as searchable metadata, events, or alerts within the platform.


🔹 What is VXG’s architecture?

VXG uses a microservices-based architecture that’s:

  • Scalable

  • Modular

  • Easy to integrate with APIs and SDKs


🔹 What are some core features of VXG?

  • Generative AI Alerts

  • Generative AI Search

  • Live video streaming

  • Cloud recording & playback

  • Real-time alerts

  • Multi-camera support

  • User & role management

  • White-labeling and API-first customization


🔹 What is Cloud One (VXG Web Client)?

Cloud One is the original web-based UI that allows users to stream and manage their video content remotely.


🔹 What is Cloud Two (New Web Client)?

Cloud Two is the updated VXG web interface with:

  • Enhanced UX/UI

  • Modern web technologies

  • Improved performance and responsiveness


🔹 What are some common use cases for VXG?

  • Retail and commercial security

  • Smart cities and traffic monitoring

  • Real estate and property management

  • SaaS platforms adding video capabilities

  • Remote monitoring and alerting systems


🔹 How does VXG handle privacy and multi-tenancy?

VXG supports:

  • Strict role-based access control

  • Isolated tenant environments

  • Secure video streaming with encryption

  • GDPR-compliant practices


🔹 What cybersecurity features are included?

  • Encrypted video streams (TLS/SSL)

  • Secure APIs

  • Access logging and auditing

  • Hardened infrastructure


🔹 Does VXG support disaster recovery?

Yes. VXG includes:

  • Redundant storage and backup options

  • High-availability deployments

  • Recovery plans for cloud and on-prem setups


🔹 Can VXG be used as an integration platform?

Absolutely. VXG provides:

  • REST APIs

  • Webhooks

  • Mobile & Web SDKs

  • Easy third-party platform integration


🔹What support and SLA options does VXG offer?

  • Comprehensive Managed Service

  • Tiered SLAs including 24/7 support

  • Managed service with deployment and onboarding help

  • NOC and SOC monitoring

  • Comprehensive Knowledge Base and support ticketing

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