Managed service
VXG provides managed services to maintain your Cloud VMS. This includes:
Initial Deployment.
Health Checks
Upgrades and Security Patches
Bug Fixes
Help Desk
Dedicated Support Portal
Availability via Phone & Email
SLA and Guaranteed Response Time
Integrations and Customizations
VXG will need remote access to the data center with permissions sufficient for the maintenance of Cloud VMS.
Separating cloud resources
In the case of AWS deployment, we recommend using a brand-new AWS account dedicated to Cloud VMS. This account can be added to your organization to consolidate billing. This will ensure that VXG has only access to your data and services related to Cloud VMS.
Personalized access
We recommend creating personal credentials for each member of the VXG technical support team that will have access to your Cloud VMS deployment.
In the case of AWS, we recommend using AWS IAM for identity and access management.