# help.videoexpertsgroup.com

* [VXG Knowledge Base](https://help.videoexpertsgroup.com/kb.md)
* [Adding a camera - ONVIF or Video URL?](https://help.videoexpertsgroup.com/kb/adding-a-camera-on-cloud-one-onvif-or-video-url.md)
* [Adding Cameras](https://help.videoexpertsgroup.com/kb/adding-cameras.md)
* [Adding Multi-lens Camera with Axis Uplink App](https://help.videoexpertsgroup.com/kb/adding-multi-lens-camera-with-axis-uplink-app.md)
* [Admin (Owner Level)](https://help.videoexpertsgroup.com/kb/admin-owner-level.md)
* [Advanced configuration](https://help.videoexpertsgroup.com/kb/advanced-configuration.md)
* [AWS advanced AWS cnfiguropi](https://help.videoexpertsgroup.com/kb/advanced-deployment.md)
* [AI costs](https://help.videoexpertsgroup.com/kb/ai-costs.md)
* [Alerts aren't coming](https://help.videoexpertsgroup.com/kb/alerts-aren-t-coming.md)
* [Alerts page](https://help.videoexpertsgroup.com/kb/alerts-page.md)
* [REST API](https://help.videoexpertsgroup.com/kb/api.md)
* [How to Use UTC and Local Time](https://help.videoexpertsgroup.com/kb/api-examples-of-api-calls-in-utc-and-local-time.md)
* [How to Check the SD Card Status](https://help.videoexpertsgroup.com/kb/api-how-to-check-the-sd-card-status.md)
* [API Reference](https://help.videoexpertsgroup.com/kb/api-reference.md)
* [How to Get Video, Clips and Images](https://help.videoexpertsgroup.com/kb/application-notes-retrieving-video-data.md)
* [How to Work with Channel Groups](https://help.videoexpertsgroup.com/kb/application-notes-working-with-a-channel-group.md)
* [API: Working with events](https://help.videoexpertsgroup.com/kb/application-notes-working-with-events.md)
* [How to Read and Write Metadata](https://help.videoexpertsgroup.com/kb/application-notes-working-with-metadata.md)
* [Application security](https://help.videoexpertsgroup.com/kb/application-security.md)
* [Architecture](https://help.videoexpertsgroup.com/kb/architecture.md)
* [Archive page](https://help.videoexpertsgroup.com/kb/archive-page.md)
* [Artificial Intelligence (AI)](https://help.videoexpertsgroup.com/kb/artificial-intelligence.md)
* [Audio formats](https://help.videoexpertsgroup.com/kb/audio-formats.md)
* [Audio from a camera](https://help.videoexpertsgroup.com/kb/audio-from-a-camera.md)
* [Audio to a camera](https://help.videoexpertsgroup.com/kb/audio-to-a-camera.md)
* [AWS services and costs](https://help.videoexpertsgroup.com/kb/aws-deployment.md)
* [AWS prerequisites](https://help.videoexpertsgroup.com/kb/aws-deployment-prerequisites.md)
* [AWS first and minimal deployment](https://help.videoexpertsgroup.com/kb/aws-first-and-minimal-deployment.md)
* [AWS services and purpose](https://help.videoexpertsgroup.com/kb/aws-instances-purpose-and-cost.md)
* [AWS production deployment](https://help.videoexpertsgroup.com/kb/aws-production-deployment.md)
* [Axis Camera Uplink Plugin](https://help.videoexpertsgroup.com/kb/axis-camera-uplink-plugin.md)
* [Axis: connecting through ONVIF](https://help.videoexpertsgroup.com/kb/axis-connecting-through-onvif.md)
* [AXIS setup](https://help.videoexpertsgroup.com/kb/axis-setup.md)
* [Broken or green video stream on ONVIF cameras](https://help.videoexpertsgroup.com/kb/broken-or-green-video-stream-problem-on-onvif-came.md)
* [Camera doesn't go online](https://help.videoexpertsgroup.com/kb/camera-doesn-t-go-online.md)
* [Camera Connectivity & Onboarding Guide](https://help.videoexpertsgroup.com/kb/camera-onboarding-call-preparation-and-requirement.md)
* [Camera Settings](https://help.videoexpertsgroup.com/kb/camera-settings.md)
* [Camera test cases](https://help.videoexpertsgroup.com/kb/camera-test-cases.md)
* [Camera Uplink agent](https://help.videoexpertsgroup.com/kb/camera-uplink-agent.md)
* [Camera was online and now it's not](https://help.videoexpertsgroup.com/kb/camera-was-online-and-now-it-s-not.md)
* [Can't build on Xcode 12.3](https://help.videoexpertsgroup.com/kb/can-t-build-on-xcode-12-3.md)
* [Can't create an alert rule](https://help.videoexpertsgroup.com/kb/can-t-create-an-alert-rule.md)
* [Can't login to Web client](https://help.videoexpertsgroup.com/kb/can-t-login-to-web-client.md)
* [Cloud AI engines](https://help.videoexpertsgroup.com/kb/cloud-ai-engines.md)
* [Cloud configuration](https://help.videoexpertsgroup.com/kb/cloud-configuration.md)
* [Gateway installation and setup](https://help.videoexpertsgroup.com/kb/cloud-gateway.md)
* [(Legacy) Cloud NVR setup](https://help.videoexpertsgroup.com/kb/cloud-nvr-or-cloud-gateway.md)
* [Cloud NVR curl: command not found](https://help.videoexpertsgroup.com/kb/cloud-nvr-vxg-server-curl-command-not-found.md)
* [Cloud services](https://help.videoexpertsgroup.com/kb/cloud-services.md)
* [Compatible IP cameras](https://help.videoexpertsgroup.com/kb/compatible-ip-cameras.md)
* [Components](https://help.videoexpertsgroup.com/kb/components.md)
* [Configuration of an AWS S3 bucket](https://help.videoexpertsgroup.com/kb/configuration-of-an-aws-s3-bucket.md)
* [Connecting cameras](https://help.videoexpertsgroup.com/kb/connecting-cameras.md)
* [Connecting Cameras To Cloud NVR](https://help.videoexpertsgroup.com/kb/connecting-cameras-to-vxg-gateway-nvr.md)
* [Connecting IP cameras via Uplink](https://help.videoexpertsgroup.com/kb/connecting-ip-cameras-using-onvif-uplink.md)
* [Connecting multi-sensor cameras](https://help.videoexpertsgroup.com/kb/connecting-multi-sensor-cameras.md)
* [Connecting NVRs and DVRs](https://help.videoexpertsgroup.com/kb/connecting-nvrs-and-dvrs.md)
* [Connecting RTSP streams from DVR/NVRs](https://help.videoexpertsgroup.com/kb/connecting-rtsp-camera-using-vxg-gateway.md)
* [Connectivity tools](https://help.videoexpertsgroup.com/kb/connectivity-tools.md)
* [How to Create and Delete License Keys](https://help.videoexpertsgroup.com/kb/creating-and-deleting-users-in-the-superadmin-api.md)
* [Creating AWS Access Key](https://help.videoexpertsgroup.com/kb/creating-aws-access-key.md)
* [Cybersecurity](https://help.videoexpertsgroup.com/kb/cybersecurity.md)
* [Dahua: connecting through ONVIF](https://help.videoexpertsgroup.com/kb/dahua-connecting-through-onvif.md)
* [Dashboard page](https://help.videoexpertsgroup.com/kb/dashboard-page.md)
* [Data encryption](https://help.videoexpertsgroup.com/kb/data-encryption.md)
* [Data protection](https://help.videoexpertsgroup.com/kb/data-protection.md)
* [Dealers/Customers Table](https://help.videoexpertsgroup.com/kb/dealers-customers-table.md)
* [Deployment](https://help.videoexpertsgroup.com/kb/deployment.md)
* [Detailed Search](https://help.videoexpertsgroup.com/kb/detailed-search.md)
* [Direct ONVIF](https://help.videoexpertsgroup.com/kb/direct-onvif.md)
* [Camera to Cloud](https://help.videoexpertsgroup.com/kb/direct-to-cloud.md)
* [Directly by IP address](https://help.videoexpertsgroup.com/kb/directly-by-ip-address.md)
* [Disaster Recovery](https://help.videoexpertsgroup.com/kb/disaster-recovery.md)
* [Docker Gateway for Linux](https://help.videoexpertsgroup.com/kb/docker-for-linux-or-windows.md)
* [Installing using Docker](https://help.videoexpertsgroup.com/kb/docker-gateway.md)
* [Docker Gateway Documentation](https://help.videoexpertsgroup.com/kb/docker-gateway-documentation.md)
* [Edge AI](https://help.videoexpertsgroup.com/kb/edge-and-on-prem-ai.md)
* [Events Search](https://help.videoexpertsgroup.com/kb/events-search.md)
* [Face recognition doesn't work](https://help.videoexpertsgroup.com/kb/face-recognition-doesn-t-work.md)
* [FAQ](https://help.videoexpertsgroup.com/kb/faq.md)
* [Firewall rules for Uplink cameras](https://help.videoexpertsgroup.com/kb/firewall-rules-for-uplink-cameras.md)
* [Fixed Structure of Certain Meta Fields (location)](https://help.videoexpertsgroup.com/kb/fixed-structure-of-certain-meta-fields-location.md)
* [Front-end prerequisites](https://help.videoexpertsgroup.com/kb/front-end-prerequisites.md)
* [Functions](https://help.videoexpertsgroup.com/kb/functions.md)
* [Gateway Configuration](https://help.videoexpertsgroup.com/kb/gateway-configuration.md)
* [Gateway Deployment](https://help.videoexpertsgroup.com/kb/gateway-deployment.md)
* [Using Gateway](https://help.videoexpertsgroup.com/kb/gateway-nvr.md)
* [Gateway Overview](https://help.videoexpertsgroup.com/kb/gateway-overview.md)
* [Getting started](https://help.videoexpertsgroup.com/kb/getting-started.md)
* [Installation on GL.iNET router](https://help.videoexpertsgroup.com/kb/gl-inet-router-uplink-plug-in.md)
* [GL.iNet router setup](https://help.videoexpertsgroup.com/kb/gl-inet-setup.md)
* [Hanwha setup](https://help.videoexpertsgroup.com/kb/hanwha-setup.md)
* [Hanwha Camera Uplink Plugin](https://help.videoexpertsgroup.com/kb/hanwha-wisenet-adding-camera-with-onvif-uplink-app.md)
* [Hanwha (Wisenet): connecting through ONVIF](https://help.videoexpertsgroup.com/kb/hanwha-wisenet-connecting-through-onvif.md)
* [Health page](https://help.videoexpertsgroup.com/kb/health-page.md)
* [Hikvision: connecting through ONVIF](https://help.videoexpertsgroup.com/kb/hikvision-connecting-through-onvif.md)
* [How to access Server API through the Cloud](https://help.videoexpertsgroup.com/kb/how-to-access-server-api-through-the-cloud.md)
* [How to achieve low latency in Mobile Player SDK](https://help.videoexpertsgroup.com/kb/how-to-achieve-low-latency-in-mobile-player-sdk.md)
* [How to add a camera to Cloud2 with VMS API](https://help.videoexpertsgroup.com/kb/how-to-add-a-camera-to-cloud2-with-vms-api.md)
* [How to Add Gateway and Gateway Channels](https://help.videoexpertsgroup.com/kb/how-to-add-gateway-and-gateway-channels.md)
* [How to connect a VXG Server to the Cloud VMS](https://help.videoexpertsgroup.com/kb/how-to-connect-a-vxg-server-to-web-front-end.md)
* [How to Create a Custom Event](https://help.videoexpertsgroup.com/kb/how-to-create-a-custom-event.md)
* [How to Create a Facial Recognition Alert Rule](https://help.videoexpertsgroup.com/kb/how-to-create-a-facial-recognition-alert-rule.md)
* [Group Token for Amazon Rekognition](https://help.videoexpertsgroup.com/kb/how-to-create-a-group-token-for-ai.md)
* [How to Create an Alert rule](https://help.videoexpertsgroup.com/kb/how-to-create-an-alert-rule.md)
* [How to Create and Manage Face Collections](https://help.videoexpertsgroup.com/kb/how-to-create-and-manage-face-collections.md)
* [How to Create or Trigger an Event](https://help.videoexpertsgroup.com/kb/how-to-create-or-trigger-an-event.md)
* [How to delete Recorded Videos, Clips, and Images](https://help.videoexpertsgroup.com/kb/how-to-delete-recorded-videos-clips-and-images.md)
* [How to do port forwarding?](https://help.videoexpertsgroup.com/kb/how-to-do-port-forwarding.md)
* [How to Enable Motion Detection Event](https://help.videoexpertsgroup.com/kb/how-to-enable-motion-detection-event.md)
* [How to enable motion detection on Bosch camera](https://help.videoexpertsgroup.com/kb/how-to-enable-motion-detection-on-bosch-camera.md)
* [How to enable relay to the Cloud using API](https://help.videoexpertsgroup.com/kb/how-to-enable-relay-to-the-cloud-using-api.md)
* [How to find cameras in my local network?](https://help.videoexpertsgroup.com/kb/how-to-find-cameras-in-my-local-network.md)
* [How to find out my IP address](https://help.videoexpertsgroup.com/kb/how-to-find-out-my-ip-address.md)
* [How to get debug logs from Hanwha (Wisenet) camera](https://help.videoexpertsgroup.com/kb/how-to-get-debug-logs-from-hanwha-wisenet-camera.md)
* [How to increase the storage space on VMWare for VXG Server](https://help.videoexpertsgroup.com/kb/how-to-increase-the-storage-space-on-vmware-for-vx.md)
* [How to install OpenWRT on Mikrotik RB750Gr3](https://help.videoexpertsgroup.com/kb/how-to-install-openwrt-on-mikrotik-rb750gr3.md)
* [How to install Uplink Gateway on Mikrotik RB750Gr3](https://help.videoexpertsgroup.com/kb/how-to-install-uplink-gateway-on-mikrotik-rb750gr3.md)
* [How to remotely move the Uplink camera from one account/instance to another](https://help.videoexpertsgroup.com/kb/how-to-remotely-move-the-uplink-camera-from-one-ac.md)
* [How to set a different disk partition as a VXG Server storage](https://help.videoexpertsgroup.com/kb/how-to-set-a-different-disk-partition-as-a-vxg-ser.md)
* [How to Start and Stop Recording Events](https://help.videoexpertsgroup.com/kb/how-to-start-and-stop-recording-events.md)
* [How to stream from the file and trigger alerts manually](https://help.videoexpertsgroup.com/kb/how-to-stream-from-the-file-and-trigger-alerts-man.md)
* [How to Switch Media Profile](https://help.videoexpertsgroup.com/kb/how-to-switch-profile-stream-on-the-camera.md)
* [Events API](https://help.videoexpertsgroup.com/kb/how-to-use-events-api.md)
* [How to View a Camera's List of Events](https://help.videoexpertsgroup.com/kb/how-to-view-a-camera-s-list-of-events.md)
* [How to View Event Records](https://help.videoexpertsgroup.com/kb/how-to-view-event-records.md)
* [How Uplink works](https://help.videoexpertsgroup.com/kb/how-uplink-works.md)
* [Hybrid Deployment](https://help.videoexpertsgroup.com/kb/hybrid-deployment.md)
* [Hybrid (VMS) Gateway](https://help.videoexpertsgroup.com/kb/hybrid-vms-gateway.md)
* [i-PRO Camera Uplink Plugin](https://help.videoexpertsgroup.com/kb/i-pro-camera-uplink-plug-in.md)
* [Importing Android SDK libraries with build.gradle (for SDK older than v.2.0.265)](https://help.videoexpertsgroup.com/kb/importing-android-sdk-libraries-with-build-gradle-.md)
* [Installation on Linux](https://help.videoexpertsgroup.com/kb/installation-on-linux.md)
* [Installation on Mikrotik Router](https://help.videoexpertsgroup.com/kb/installation-on-mikrotik-router.md)
* [Integration options](https://help.videoexpertsgroup.com/kb/integration-options.md)
* [Integration platform](https://help.videoexpertsgroup.com/kb/integration-platform.md)
* [Integration with AI](https://help.videoexpertsgroup.com/kb/integration-with-ai.md)
* [Integration with AWS Rekognition](https://help.videoexpertsgroup.com/kb/integration-with-aws-rekognition.md)
* [Integration with sensors](https://help.videoexpertsgroup.com/kb/integration-with-sensors.md)
* [Data center requirements](https://help.videoexpertsgroup.com/kb/kubernetes-requirements.md)
* [Log levels in Mobile SDKs](https://help.videoexpertsgroup.com/kb/log-levels-in-mobile-sdks.md)
* [Managed service](https://help.videoexpertsgroup.com/kb/managed-service.md)
* [Mikrotik router setup](https://help.videoexpertsgroup.com/kb/mikrotik-router-setup.md)
* [Mobile SDK](https://help.videoexpertsgroup.com/kb/mobile-sdk-for-android-ios.md)
* [Monitoring page](https://help.videoexpertsgroup.com/kb/monitoring-page.md)
* [Monitoring use case](https://help.videoexpertsgroup.com/kb/monitoring-use-case.md)
* [Multi-lens Cameras](https://help.videoexpertsgroup.com/kb/multi-lens-cameras.md)
* [Navigation Menu](https://help.videoexpertsgroup.com/kb/navigation-menu.md)
* [Network diagrams](https://help.videoexpertsgroup.com/kb/network-diagrams.md)
* [Micro services](https://help.videoexpertsgroup.com/kb/network-services.md)
* [User Guide](https://help.videoexpertsgroup.com/kb/new-web-client-cloud-two.md)
* [OpenWRT (Uplink) Gateway](https://help.videoexpertsgroup.com/kb/openwrt-gateway.md)
* [Optimizing AWS cost](https://help.videoexpertsgroup.com/kb/optimizing-aws-cost.md)
* [Overview](https://help.videoexpertsgroup.com/kb/overview.md)
* [Pause methods in Mobile Player SDK](https://help.videoexpertsgroup.com/kb/pause-methods-in-mobile-player-sdk.md)
* [Privacy and multi-tenancy](https://help.videoexpertsgroup.com/kb/privacy-user-management-and-multi-tenancy.md)
* [Provisioning cameras](https://help.videoexpertsgroup.com/kb/provisioning-cameras.md)
* [PTZ response is very slow](https://help.videoexpertsgroup.com/kb/ptz-response-is-very-slow.md)
* [Recommended bitrate settings](https://help.videoexpertsgroup.com/kb/recommended-bitrate-settings.md)
* [AXIS Firmware upgrade](https://help.videoexpertsgroup.com/kb/remote-axis-firmware-upgrade.md)
* [AXIS Uplink app upgrade](https://help.videoexpertsgroup.com/kb/remote-axis-uplink-upgrade.md)
* [Hanwha Uplink app upgrade](https://help.videoexpertsgroup.com/kb/remote-hanwha-uplink-upgrade.md)
* [RTSP URL formats for SD card playback](https://help.videoexpertsgroup.com/kb/rtsp-url-formats-for-sd-card-playback.md)
* [Running cost](https://help.videoexpertsgroup.com/kb/running-cost.md)
* [SD Card Automated Backup](https://help.videoexpertsgroup.com/kb/sd-card-automated-backup.md)
* [Search page](https://help.videoexpertsgroup.com/kb/search-page.md)
* [Information security](https://help.videoexpertsgroup.com/kb/security.md)
* [Settings -> Alerts page](https://help.videoexpertsgroup.com/kb/settings-alerts-page.md)
* [Settings -> App Settings](https://help.videoexpertsgroup.com/kb/settings-app-settings.md)
* [Settings -> Auth Settings](https://help.videoexpertsgroup.com/kb/settings-auth-settings.md)
* [Settings -> Cameras page](https://help.videoexpertsgroup.com/kb/settings-cameras-page.md)
* [Settings -> Plans](https://help.videoexpertsgroup.com/kb/settings-plans.md)
* [Settings -> Sites page](https://help.videoexpertsgroup.com/kb/settings-sites-page.md)
* [Settings -> Users](https://help.videoexpertsgroup.com/kb/settings-users.md)
* [Settings -> Users page](https://help.videoexpertsgroup.com/kb/settings-users-page.md)
* [Сonnecting IP cameras](https://help.videoexpertsgroup.com/kb/sonnecting-ip-cameras.md)
* [Сonnecting IP cameras via ONVIF](https://help.videoexpertsgroup.com/kb/sonnecting-ip-cameras-via-onvif.md)
* [Special characters in a password](https://help.videoexpertsgroup.com/kb/special-characters-in-a-password.md)
* [Storage configuration](https://help.videoexpertsgroup.com/kb/storage-configuration.md)
* [Streaming from Mobile camera](https://help.videoexpertsgroup.com/kb/streaming-from-mobile-camera.md)
* [Sweep Search](https://help.videoexpertsgroup.com/kb/sweep-search.md)
* [System Overview](https://help.videoexpertsgroup.com/kb/system-overview.md)
* [System requirements](https://help.videoexpertsgroup.com/kb/system-requirements.md)
* [Technical Support](https://help.videoexpertsgroup.com/kb/technical-support.md)
* [Testing connectivity](https://help.videoexpertsgroup.com/kb/testing-connectivity.md)
* [Troubleshooting & FAQ](https://help.videoexpertsgroup.com/kb/troubleshooting.md)
* [Troubleshooting DNS resolution failure](https://help.videoexpertsgroup.com/kb/troubleshooting-dns-resolution-failure.md)
* [Uniview Camera Uplink Firmware](https://help.videoexpertsgroup.com/kb/uniview-camera-uplink-firmware.md)
* [Uplink Camera](https://help.videoexpertsgroup.com/kb/uplink-camera.md)
* [Uplink Camera/Gateway connected to a different account](https://help.videoexpertsgroup.com/kb/uplink-camera-gateway-connected-to-a-different-acc.md)
* [Uplink camera to a new account](https://help.videoexpertsgroup.com/kb/uplink-camera-to-a-new-account.md)
* [Gateways](https://help.videoexpertsgroup.com/kb/uplink-gateway.md)
* [Uplink Gateway / Cloud NVR Package](https://help.videoexpertsgroup.com/kb/uplink-gateway-cloud-nvr-package.md)
* [UPnP port forwarding](https://help.videoexpertsgroup.com/kb/upnp-port-forwarding.md)
* [Use cases](https://help.videoexpertsgroup.com/kb/use-cases.md)
* [Users and cameras](https://help.videoexpertsgroup.com/kb/user-access.md)
* [White-label Web and Mobile](https://help.videoexpertsgroup.com/kb/user-interface.md)
* [How to Use Scheduler](https://help.videoexpertsgroup.com/kb/using-the-scheduler-to-control-live-streaming-and-.md)
* [Video formats](https://help.videoexpertsgroup.com/kb/video-formats.md)
* [Video is not smooth](https://help.videoexpertsgroup.com/kb/video-is-not-smooth.md)
* [Video latency](https://help.videoexpertsgroup.com/kb/video-latency.md)
* [Video Tutorials](https://help.videoexpertsgroup.com/kb/video-tutorials.md)
* [How to View Events in ActiveMQ](https://help.videoexpertsgroup.com/kb/viewing-events-in-activemq.md)
* [Vivotek: connecting through ONVIF](https://help.videoexpertsgroup.com/kb/vivotek-connecting-through-onvif.md)
* [VPN site-to-site connection](https://help.videoexpertsgroup.com/kb/vpn-site-to-site-connection.md)
* [Uplink camera plugin troubleshooting](https://help.videoexpertsgroup.com/kb/vxg-camera-app-troubleshooting.md)
* [Web SDK](https://help.videoexpertsgroup.com/kb/web-player-sdk.md)
* [WebRTC troubleshooting](https://help.videoexpertsgroup.com/kb/webrtc-troubleshooting.md)