Technical Support
Technical support plans:
| Lite | Premium | Enterprise |
Health Checks | X | X | X |
Upgrades and Security Patches | X | X | X |
Bug Fixes | X | X | X |
Help Desk | X | X | X |
Dedicated Support Portal |
| X | X |
Availability via Phone & Email |
| X | X |
SLA and Guaranteed Response Time |
| X | X |
Integrations and Customizations |
|
| X |
Help desk:
Log in or sign up using the button in the top right corner.
Browse articles or use search to find an answer to your question.
If you still have questions or you want to report an issue, please raise a request using the button at the bottom.
Dedicated support portal:
If you have the Premium or Enterprise plan, then you’ll get a dedicated space on the portal where we’ll store all the information specific to your deployment. We’ll provide your team access to the portal for filing issues and progress tracking.
SLA and Guaranteed Response Time
Service Level Agreement (SLA) and Guaranteed Response Time are available for the Premium and Enterprise plan holders. VXG guarantees service availability, response time, and resolution time. VXG will also provide a certain amount of hours of free technical support.