Hanwha setup
Camera setup
Check for camera firmware updates and upgrade to the latest version.
Find your camera’s local IP address. You can use your router’s Web UI or a network scanner to find the camera’s IP address. For example https://www.advanced-ip-scanner.com/ is a free tool that will scan your network and show all connected devices:
Log in to the camera Web UI and go to Settings → Network → HTTPS, select HTTP and click Apply. (Please note that this is for local connection only, connection with the VMS will go through a secure Uplink channel.)
Go to Settings → Open Platform, upload a plug-in package (The .cap file located in the compressed archive) for the corresponding camera platform and click “Install” (see the list of models and platforms below).
Click on “Go App” to access the application’s web page.
Review the device information in the left panel and ensure the values match the camera and click “Start Application” in the top left corner. The information in the main section of the page should update after starting the application.
Take note of the Serial Number and MAC Address values as they are required to add your camera to the VMS.
Go back to Open Platform page, change the priority to “High” and enable “Auto start” then click “Apply”.
Adding camera to VMS
You’ll need the following 4 pieces of information:
Camera serial number
Camera MAC address
Camera username
Camera password
Go to Settings → Cameras and click on “Add Camera” and fill all the fields:
Supported models
Uplink plug-in is supported for the following platforms:
WN7
WN5
S3L
CV2X
Uplink packages and corresponding platforms
|
|
|---|---|
WN5 | Hanwha_Uplink_2_X_X_WN5.zip |
WN7 | Hanwha_Uplink_2_X_X_WN7.zip |
CV2X | Hanwha_Uplink_2_X_X_CV2X.zip |
S3L | Hanwha_Uplink_2_X_X_S3L.zip |
Camera models tested in our lab
Model No. | Platform | Firmware Build Number |
|---|---|---|
QNV-8010R | S3L | 1.49.99_20230118_R288 |
QNV-8080R | S3L | 1.49.99_20230118_R288 |
XNV-6011 | WN5 | 2.10.02_20220117_R573 |
XNP-6040H | WN5 | 2.10.02_20220324_R611 |
XNF-9013RV | WN7 | - |
PNV-A6081R | CV2X | 2.21.09_20241007_R515 |
Camera models that failed tests and possible resolutions
Model | Problem | Resolution |
|---|---|---|
QND-8080R | Application doesn’t start | Requires a patched f/w |
QNV-6012R | No plug-in UI | Reported to the vendor |
Camera models supported based on information from the vendor
Please note that A-series don’t support open platform and 3-rd party apps/plug-ins
Model | Platform | Series |
|---|---|---|
TNM-C4942TDR | CV2 | Special |
TNM-C3620TDR | WN7 | Special Thermal |
PNO-A9311R | CV2S88 | 4K P Series |
TNV-C7013RC | WN7 | Specific vertical |
XNB-6002 | WN7 | Special |
PNM-C9022RV | CV2 | Multi P Series |
XNV-9083RZ | WN7 | X-plus |
XNV-8083RZ | WN7 | X-plus |
XNV-6083RZ | WN7 | X-plus |
XNF-9013RV | WN7 | X-plus |
XNO-6083R | WN7 | X-series |
XNO-8083R | WN7 | X-series |
XNV-8083R, XNV-8093R | WN7 | X-series |
XND-8083RV, XNV-8093RV | WN7 | X-series |
XNO-6320RHP | WN5 | Special |
XNV-6123R | WN7 | X-series |
XNO-6123R | WN7 | X-series |
PNM-C12083RVD | CV2 | Multi P Series |
PNM-C7083RVD | CV2 | Multi P Series |
PNM-12082RVD | WN7 | Multi P Series |
TNM-C4940TDY | CV2 | Special |
QND-7012R | S3L55M | Q-series |
QND-7082R | S3L55M | Q-series |
QNV-6014R | S3L33M | Q-series |
QNP-6320R | WN5 | Q-series |
XNV-C9083R | WN7 | X-series |
TNO-7180R | CV22S66 | Special |
QNP-6320H | WN5 | Q-series |
TID-600R | WN5 | Special |
TNF-9010 | WN7 | Special |
XNP-9250, XNP-9250R | WN7 | P-series |
PNB-A6001 | CV2 | P-series |
PND-A6081RF/A6081RV,PNO-A6081R, PNV-A6081R | CV2 | P-series |
TNO-3040T/3050T | WN5 | Special |
PNB-A9001 | CV2S88 | P-series AI models |
PNO-A9081R | CV2S88 | P-series AI models |
PNV-A9081R | CV2S88 | P-series AI models |
PND-A9081RV | CV2S88 | P-series AI models |
PND-A9081RF | CV2S88 | P-series AI models |
PNM-9322VQP | WN7, WN5 | Multi P Series |
PNM-8082VT | WN7 | Multi P Series |
PNM-9002VQ | WN5 | Multi P Series |
PNM-7002VD | WN5 | Multi P Series |
PNM-9022V | WN7 | Multi P Series |
XNF-9010RV | WN7 | X-series |
XNP-9300RW | WN7 | X-series |
XNP-8300RW | WN7 | X-series |
XNP-6400RW | WN7 | X-series |
PNM-9000QB | WN7 | Multi P Series |
XNB-9002 | WN7 | X-series |
XNO-9082R | WN7 | X-series |
XNB-8002 | WN7 | X-series |
XNO-8082R | WN7 | X-series |
XNV-9082R | WN7 | X-series |
XND-9082RV/RF | WN7 | X-series |
XNV-8082R | WN7 | X-series |
XND-8082RV/RF | WN7 | X-series |
QNF-9010 | CV22 | Q-series |
PNM-9084QZ/9084RQZ | WN5 | Multi P-series |
PNM-9085RQZ | WN5 | Multi P-series |
QNB-6002 | WN5 | Q-series |
QNF-8010 | WN5 | Q-series |
QNP-6230RH | WN5 | Q-series |
QNP-6230/6230H | WN5 | Q-series |
XNV-6120RSA | WN5 | Special |
XNV-6120RS | WN5 | Special |
XNO-6085RA | WN5 | Special |
TNV-7010RC | WN5 | Special |
XNP-6320HS | WN5 | Special |
TNO-3010T/3020T/3030T | WN5 | Special |
TNO-4030TR | WN5 | Special |
TNO-4040TR | WN5 | Special |
TNO-4041TR | WN5 | Special |
TNO-4030T/4040T/4041T/4050T/4051T | WN5 | Special |
TNU-4051T/4041T | WN5 | Special |
XNV-6080RSA | WN5 | Special |
XNV-6080RS | WN5 | Special |
XNV-8080RSA | WN5 | Special |
XNV-8080RS | WN5 | Special |
XNO-L6085R | WN5 | X-LITE models |
XNO-L6120R | WN5 | X-LITE models |
XNO-L6080RA/KME | WN5 | X-LITE models |
XNO-L6020R | WN5 | X-LITE models |
XNO-L6080R | WN5 | X-LITE models |
XND-L6080R/L6080V/L6080RV | WN5 | X-LITE models |
XNV-L6080/L6080R | WN5 | X-LITE models |
XND-L6020R | WN5 | X-LITE models |
XNO-6120R | WN5 | X-series |
XNP-6120H | WN5 | X-series |
XNO-6120R | WN5 | X-series |
XNV-6120R/6120RS | WN5 | X-series |
XNV-6120 | WN5 | X-series |
XNP-6040H | WN5 | X-series |
XNO-6085 | WN5 | X-series |
XNO-6080R | WN5 | X-series |
XNO-6085R | WN5 | X-series |
XNB-6005 | WN5 | X-series |
XNB-6000 | WN5 | X-series |
XNB-6001 | WN5 | X-series |
XNB-8000 | WN5 | X-series |
XNO-8080R | WN5 | X-series |
XNO-6010R/6020R/6080RS | WN5 | X-series |
XNO-8020R/8030R/8040R | WN5 | X-series |
XND-6010 | WN5 | X-series |
XNV-6010 | WN5 | X-series |
XND-6020R | WN5 | X-series |
XNV-6020R | WN5 | X-series |
XND-8020R/8030R/8040R | WN5 | X-series |
XNV-8020R/8030R/8040R | WN5 | X-series |
XNV-6013M | WN5 | X-series |
XNV-6022R/6022RM | WN5 | X-series |
XNV-6012/6012M | WN5 | X-series |
XNV-6081/6081R | WN5 | X-series |
XND-6081RV/6081RF/6081V/6081F | WN5 | X-series |
XNV-6081Z | WN5 | X-series |
XND-6081VZ/6081FZ | WN5 | X-series |
XNV-6085 | WN5 | X-series |
XND-6085/6085V | WN5 | X-series |
XND-6011F | WN5 | X-series |
XNV-6011 | WN5 | X-series |
XNV-6080/6080R | WN5 | X-series |
XND-6080/6080V | WN5 | X-series |
XND-6080R/6080RV | WN5 | X-series |
XNV-8081R | WN5 | X-series |
XND-8081RF/8081RV | WN5 | X-series |
XNV-8081Z | WN5 | X-series |
XND-8081FZ/8081VZ | WN5 | X-series |
XND-8020F | WN5 | X-series |
XND-8080R | WN5 | X-series |
XNV-8080R/8080RS | WN5 | X-series |
XND-8080RV | WN5 | X-series |
XND-6081REV/8081REV | WN5 | X-series |
XNV-6081RE/8081RE | WN5 | X-series |
XNF-8010R/8010RV/8010RVM | WN5 | X-series |
XNP-6250RH | WN5 | X-series |
XNP-6320RH | WN5 | X-series |
XNP-6321/6321H | WN5 | X-series |
XNP-6371RH | WN5 | X-series |
XNP-6550RH | WN5 | X-series |
XNP-6320/6320H/6320HS | WN5 | X-series |
XNZ-L6320 | WN5 | X-series |
XNZ-6320 | WN5 | X-series |
QNB-8002 | S3L63 | Q-series |
QNO-6012R/6022R/6032R | Amba S3L | Q-series |
QNO-6072R | Amba S3L | Q-series |
QNO-6082R | Amba S3L | Q-series |
QNO-8010R/8020R/8030R/8080R | Amba S3L | Q-series |
QNV-6024RM/6023R | Amba S3L | Q-series |
QND-6011/6021 | Amba S3L | Q-series |
QNV-6012R/6022R/6032R | Amba S3L | Q-series |
QNV-6072R | Amba S3L | Q-series |
QNV-6082R | Amba S3L | Q-series |
QND-6012R/6022R/6032R | Amba S3L | Q-series |
QND-6072R | Amba S3L | Q-series |
QND-6082R | Amba S3L | Q-series |
QND-8011/8021 | Amba S3L | Q-series |
QNV-8010R/8020R/8030R/8080R | Amba S3L | Q-series |
QND-8010R/8020R/8030R/8080R | Amba S3L | Q-series |
QNE-8011R/8021R | Amba S3L | Q-series |
PNM-9000VD | WN5 | Multi P-series |
Error Codes
Known error codes and possible causes
Errors | Possible causes and resolutions | |
|---|---|---|
| 1 | APP UPLOAD FAIL | the package file name is wrong, it should not be changed after downloading |
| 2 | INVALID APPLICATION PACKAGE | the package file is for the wrong Hanwha platform, try with a file for a different platform (WN5, S3L, etc.) |
| 3 | “You have exceeded the maximum number of login attempts” | The username and password are wrong. Try to connect in a minute and change them on the “Go App” page |
| 4 | The application is not running | Some camera firmware versions have issues with running applications and display a “Not running” status when the app is started. For example, QNO-6082R1 is not running apps with firmware versions 1.41.05 and 1.41.16. The firmware should be downgraded to 1.41.01 |
| 5 | The camera is online but is not streaming or recording | Hanwha cameras have MJPEG as the first profile by default and depending on the camera’s initial configuration it can be picked up for live streaming or recording on the cloud. Try changing the streaming profile in the Streaming Settings in the Cloud One web client |