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Face recognition doesn't work

  1. Make sure that motion detection is working and alerts are coming as described in Alerts aren't coming

  2. Check that faces in the images in the face library are properly aligned. A face should take at least 80% of an image:

image-20250522-024405.png
  1. Go to Monitoring → Sites, select the camera and check if faces are captured properly with the motion events marked as “red dots” in the timeline.

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